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Sr. Solutions Engineer || Remote, US-Based
Buoy Software
Remote
Posted on Apr 10, 2025
About Buoy Software
At Buoy, we are reimagining the blood-product donation and collection experience in an industry that has been largely untouched by advances in technology for decades. It is one of the few remaining verticals that have yet to see the transformative power of modern technology and great design. The result is creating huge impact in three distinct areas: making blood product-derived biotherapies more accessible to patients battling life-threatening conditions, creating employment opportunities and economic support in communities that have limited access to resources and creating real business value by increasing the supply of blood-products in a market with compounding demand.
We have been working alongside Join Parachute (www.joinparachute.com/), our sister company, in the opening of small market donation centers across the country that will create local donation center careers, opportunities to donate blood products, and provide financial compensation for those donations that will have a positive economic impact in those communities. We’ll continue to expand our reach to support other companies who could benefit from the products that Buoy has created and developed.
Why work here?
Because our business focuses on the collection and sale of blood-product in a highly regulated industry, we are uniquely positioned and protected from other competitors or technologies trying to disrupt what we’ve built. Simply put, we have huge opportunity for growth and the only challenge that stands in our way from achieving our goals is our own ability to execute on our strategy. To date, we have been able to successfully deliver and grow and have ambitious plans for our future. If this resonates with you, we hope that you consider joining our team and working towards our mission of unlocking more blood-product supply.
About The Role
We’re looking for an experienced Sr. Solutions Engineer who thrives on solving complex problems, collaborating across teams, and delivering meaningful impact for customers. In this role, you’ll play a key part in shaping the future of Buoy’s platform by guiding customers through seamless integrations and influencing both product and technical direction. Success here requires a unique mix of deep technical expertise, strategic thinking, and a low-ego, team-first mindset.
You’ll lead high-value implementations, act as a trusted technical advisor, and ensure our customers unlock the full potential of Buoy’s SaaS platform. We’re seeking a self-motivated problem solver who’s comfortable navigating ambiguity, driving projects forward independently, and aligning technical solutions with customer goals and architectural realities.
This role requires the ability to travel at least once per month to meet with customer companies and their executive teams. These visits are critical for building trust, understanding real-world use cases, and aligning on strategies that drive long-term success. You should enjoy high-touch interactions and be confident representing Buoy in strategic, executive-level discussions.
Where you'll be
We are fully remote. We deeply believe in distributed teams at Buoy. We build projects around motivated individuals. We give our team the environment, support and trust they need to get the job done.
We are only considering remote candidates currently based in the United States at this time. While we are open to applicants nationwide, we have a strong preference for candidates located in New York, Texas, or Florida—particularly those based in New York City or Austin. This role involves frequent travel throughout these regions, so proximity and flexibility to travel between them is essential.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Required Qualifications:
- Be a passionate communicator, advisor, and advocate for the Customer
- Demonstrate a deep understanding of software development
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field
- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
What you'll do as a Sr. Solutions Engineer at Buoy...
- Partner cross-functionally with Buoy customers, engineering, and operations teams from pre-sale through implementation to ensure long-term success and retention.
- Understand customer architecture and technical environments to inform integration strategy, guide solution design, and unblock teams.
- Drive business outcomes by creating scalable, customer-focused technical artifacts like reference architectures that accelerate Buoy’s product development and integration journeys.
- Provide architectural guidance and technical thought leadership to internal teams and contribute directly to customer-oriented solutions.
- Collaborate with customers and internal stakeholders to deeply understand use cases, shape the product roadmap with feedback, and ensure we’re solving the right problems.
- Demonstrate strong systems thinking and cross-functional leadership by architecting solutions, writing product requirements, resolving complex issues, and bringing together product, engineering, and customer perspectives.
Why you should be excited about this opportunity:
- You will collaborate closely with both customers and internal teams to design scalable, secure, and high-impact solutions that directly align with customer needs and technical constraints.
- You will act as a trusted technical advisor to customer stakeholders—from engineers to executives—helping them understand and unlock the full potential of Buoy’s platform.
- You will drive adoption of Buoy products by delivering solutions that create clear, measurable business value and long-term impact.
- You will build credibility across functions and levels, from software engineers and product managers to C-level executives, by consistently bringing insight, clarity, and technical depth to every conversation.
- You will bridge the gap between technology and business outcomes by thinking strategically about customer goals, product opportunities, and technical feasibility.
- You will contribute thought leadership through clear documentation, architectural guidance, reference implementations, and, where applicable, public speaking and external engagement.
In the first 30 days as a Sr. Solutions Engineer at Buoy, you will...
- Learn how engineering operates at Buoy Software - we’ll help you get accustomed to Buoy’s process, terminology, architecture, and other cultural aspects of working here. You’ll shadow team members in meetings.
- Travel to meet with customers and their executive teams to begin to build trusted relationships, understand their goals and technical environments, and align on integration strategies that set the foundation for long-term success.
- Be introduced to the team and external customers - we’ll help you start to get to know your colleagues, point of contacts for various scenarios, understanding dynamics within the broader org.
- Go through product demos to start to understand Buoy Software and how it works for both donors experience and donor processing.
- Understand goals for the product over the next 6 - 12 months.
In the first 60 days as a Sr. Solutions Engineer at Buoy, you will...
- You will be expected to quickly understand technical architectures.
- Learn the business process and challenges of blood product collection and donor recruitment.
- With your deep technical expertise, you will lead critical technical discussions, ensuring partners unlock the full potential of Buoy software while resolving any challenges that could impede customer success.
- Gather customer insights (e.g., feedback around technical preferences, environments, business needs) and leverage these insights and existing plans to map solutions with customer business outcomes.
- Travel to meet with customers and their executive teams to begin to continue to build trusted relationships, understand their goals and technical environments, and align on integration strategies that set the foundation for long-term success.
In the first 90 days as a Sr. Solutions Engineer at Buoy, you will...
- Help to shape and enhance customers' requirements
- Leverage knowledge of the products, services, and value propositions of Buoy and understanding of customer’s business process to assess customer needs and independently identify growth opportunities
- Develop technical artifacts to document technical proposals to support customer succes.
- Travel to meet with customers and their executive teams to begin to continue to build trusted relationships, understand their goals and technical environments, and align on integration strategies that set the foundation for long-term success.
Qualities that will make you successful:
- Customer Obsessed -- Be a passionate communicator, advisor, and advocate for the Customer. This role with interact with customers directly to understand the business problem and help support implementation.
- Take charge -- Own all phases of your projects from discovery to delivery.
- Thrive in complexity -- Buoy builds products for customers working in a highly regulated industry. Regardless of your role at Buoy, you will play a role in the broader mission of supporting our products providing a better experience to donors, center staff, and customers whether you work in product, support, design, operations, or engineering.
- Manage Ambiguity -- Because Buoy is still very much a startup, priorities can shift and team needs can change as it pertains to what we are building for our customers — being able to adjust quickly and help the team reprioritize / strategize on adjustments to approach will make someone successful in this role.
- Have a point of view -- Hold strong opinions, loosely held. Be willing to present your own thoughts and work together to come to the best solution based on customer needs, business priorities, and technical tradeoffs.
- Be collaborative -- Work across functions in order to make sure work is feasible, meeting quality standards and delivering value. Clear and person should have great communication skills and enjoy working with customers to come up with the best solution for them, but also enjoy working with internal teams and stakeholders to strategize and create solutions our team can manage.
- Have strong business + technical acumen -- Be able to articulate your decisions and share your rationale supported by the needs of the user, business, project requirements and feedback from subject matter experts and teammates. Dive into the technical details to drive solutions.
- Embody a can-do, self starter attitude -- This role will have a lot of opportunity to develop solutions and define processes along the way. This role will have a great deal of autonomy — it will be important that this person can work independently and with minimal guidance at times.
- Be a Consultative Expert: Travel to clients, immerse yourself in their operations, and become a trusted advisor and partner in areas like plasma and blood product operations and technology. Candidates can expect travel at least once a month. Typical travel locations can include (not limited to) NYC and Austin.
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Employment at Buoy Software is contingent upon achievement of satisfactory results on your background check, employment verification, education verification, professional reference check and your ability to provide proof of your identity and eligibility to accept employment in the United States.
At Buoy Software, we believe in empowering our team to work in a way that suits them best. We offer a fully remote work environment and flexible schedules so you can balance your career and personal life on your terms. Your health and well-being are important to us, which is why we provide comprehensive insurance coverage (medical, vision, dental) to ensure you're taken care of. We also offer a 401(k) program to help you plan for the future, generous parental leave to support you during those important life moments, and a home office stipend to help you create a workspace that inspires productivity and comfort. Join us and be part of a company that values innovation, flexibility, and your overall happiness.