Member Care Coordinator

Brightside Health

Brightside Health

United States · Remote
Posted on Sunday, June 9, 2024

Brightside Health delivers life-saving virtual mental healthcare to everyone who needs it. We are powered by proprietary AI, purpose-built technology, a world-class clinician network, and a care model that rivals the best of in-person treatment. When combined with precision psychiatry and leading-edge therapeutic techniques, we’re able to improve outcomes for those with mild-to-severe clinical depression, anxiety, and other mood disorders.

We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. We can promise you that, as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills.

We are looking for a Member Care Coordinator to enhance and manage processes that support Brightside patients’ treatment and plan of care. This individual is responsible for and dedicated to the clinical and administrative coordination of Brightside patients. These members may have complex behavioral and mental health care needs and need support and connections to appropriate levels of care. This individual will work closely with clinical and administrative teams at Brightside to align care transition activities and achieve desired goals and metrics

What you’ll be doing as Member Care Coordinator:

  • Work collaboratively across departments to facilitate enrollment and discharges into and out of Brightside

  • Manage prospective and current member clinical care transitions within Brightside (e.g. enrollment, care navigation, care coordination, and discharge planning for mental health services)

  • Track members throughout the care journey and help facilitate various aspects of care coordination based on members’ needs

  • Develop and oversee relationships and referral processes between Brightside and external healthcare partners in collaboration with Brightside’s Commercial team

  • Build interdepartmental relationships to assure collaboration and efficient operations both within Brightside as well as outside.

  • Work collaboratively with all care team members to develop and implement treatment plans that support a member’s plan of care and address their unique needs and preferences.

  • Communicate regularly with the clinical team to support member referrals to outside treatment settings.

  • Ensure timeliness of services as well as appropriate utilization of services, optimizing service delivery and compliance

  • Provide advocacy & education for Brightside members to ensure high-quality care coordination services

  • Support team in developing and implementing virtual care coordination interventions and member engagement strategies

  • Ensure compliance with all applicable laws, regulations, and company policies related to care coordination


  • Have a Master's degree in work related discipline/field from an accredited college or university

  • Unrestricted state licensure preferred for either LCSW (Licensed Clinical Social Worker) or LPC (Licensed Professional Counselor)

  • Minimum 2-3 years post-licensure experience

  • Has experience in care coordination or case management, preferably in a mental health or behavioral health setting

  • Resides in PA, NY, MA or VT


  • A competitive salary

  • Stock options so you have equity

  • Fully paid for comprehensive health care (medical, dental, vision)

  • Pet Insurance

  • Life Insurance & Short / Long Term Disability

  • 401k Plan

  • Unlimited PTO and sick leave

  • Parental Leave

  • Work remotely and whatever schedule works best for you

  • Additional memberships and perks

Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise. If you have questions on compensation bands, please ask your recruiter.

Brightside Health is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of diversity and want you to bring your whole self to work every single day.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Brightside, we are dedicated to fair play and encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.