• Stakeholder engagement and change readiness
• Enterprise digital strategies and a strategic plan
• Clear governance and operating models
• An actionable roadmap
AVIA Marketplace is where health systems select tech. On this platform, health systems can review and shortlist solutions that will help drive their enterprise strategies. Through AVIA Marketplace, we work with digital health companies to ensure they are meeting the needs of, and reaching, health systems that need their solutions.
We are collaborative. Across AVIA and with our network of health systems, digital health companies, and industry partners, we are constantly connecting people. Want to know another health system leader who recently built a command center? Let us introduce you. Are you wondering how you should be thinking about Virtual Nursing or Generative AI? You aren’t the only one; we built Forums so our health system partners can get the value of the experts and peers in our network.
We are committed to driving healthcare transformation. With deep experience within health systems and digital health companies, as well as backgrounds in health equity, care transformation, operations, and consumerism, we believe digital as the key enabler to health systems’ success in the future.
AVIA is committed to infusing Diversity, Equity, Inclusion, and Belonging (DEIB) into our culture and our work. AVIA’s vision is to relentlessly build a more diverse, inclusive, and equitable community leading the country's digital healthcare transformation.

Your Zone of Genius will be…

• Lead the growth and success of -108 AVIA health system clients as measured by client retention rates, solution adoption rates, client satisfaction rates, client renewal and solution upsell.
• Establish a broad footprint of relationships within each account and detailed knowledge of their strategic priorities, organizational processes, and operational constraints.
• Establish credibility and build trust with health system leaders to shape their decisions and accelerate decision making, specifically with respect to solutions that address a specific health system need and deliver a compelling ROI. The building of credibility and trust must also result in client renewal that includes incremental advisory support/revenue growth and/or off-renewal cycle client revenue expansion.
• Develop client communications tailored to a range of audiences, from senior health care executives to key influencers and other partnership stakeholders. Serve as the primary point of contact for client healthcare executives, responding to client requests, and identifying appropriate AVIA resources to deliver results.
• Prepare and lead client calls and on-site visits effectively managing expectations, progress and planning for value delivery, leveraging AVIA resources.
• Continually monitors client activity and identify opportunities for AVIA to expand the range of services it provides to each account.
• Gather and share client feedback to contribute to product development efforts and increased client satisfaction across AVIA’s portfolio of provider clients.
• Support and refine standardized account management processes.

Minimum Qualifications:

• Bachelor’s degree required; Master’s degree strongly preferred.
• Knowledge of health systems and experience working with provider organizations is required.
• 10+ years of work experience in consulting, health care management or equivalent consultative business development experience required.
• Demonstrated ability to influence decision-making, and manage large complex delivery systems, including management of partnerships.
• Must be highly organized and have the experience utilizing project management tools for reporting and collaboration, preferably Asana.
• Experience in leveraging a CRM to drive client communication and internal reporting; working knowledge of SugarCRM is strongly preferred.
• Ability to establish and maintain excellent rapport with clients at all levels, internal and external.
• Superb problem solving skills and strong interpersonal skills to effectively convey management needs to colleagues and functions throughout the company.
• Proven verbal and written communication skills including the ability to present to internal and external senior management teams.
• Comfort working in an entrepreneurial environment and dealing with ambiguity is a must.
• Ability to travel a minimum of 30% and up to 60% of the time is required.

You're excited about AVIA and this opportunity because…

• You want to make an outsized investment of your time and talent in a growing company, and for that, be paid well, and enjoy great benefits.
• We are different. We are a successful, well-funded, fast-growing company that still prides itself on our start-up values...like agility and risk-taking and celebrating (big wins, our diversity, and simple pleasures, like National Chocolate Lovers Day). We have enough infrastructure that every day isn’t a fire drill.
• We do work that matters—a lot—making exciting things happen in healthcare at a moment when exciting things really need to happen: creative destruction of failed systems and blossoming of more efficient alternatives that create better experiences and win-for-all outcomes.
• We are each allowed to be—expected to be! —creative daily.
• You’ve noticed—and appreciate—that we are genuinely committed to our Members and mission. It’s not just lip service to build a company.
• You think we seem like cool, committed, smart people. And with all due humility, yes, we really are. Passionate, practical, high-achieving and results-oriented, we also love to laugh, spitball big ideas, celebrate shared success, and share funny, embarrassing stories about our family members.

We're excited about you because...

• We are parched for your Zone of Genius at this moment in our growth and development.
• You have a bias to action, prize results over activity, value speed to market, and strive for efficiency.
• You thrive in situations with big opportunities and limited direction. They bring out your best talents to create, solve, own, guide, drive and stretch yourself and others.
• You share our intense curiosity about the impact of technology on our world, and want to bring that lens to bear on making a significant positive difference. Even though your native language is systems and data, you understand that when it comes to health care, behind every trend line and data point is a real person, and n=1.