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Clinical Outreach & Treatment Placement Specialist
Amae Health
This job is no longer accepting applications
See open jobs at Amae Health.See open jobs similar to "Clinical Outreach & Treatment Placement Specialist" The Health Talent Exchange.Raleigh, NC, USA
Posted on Jan 30, 2025
Amae Health is redefining the standard of care for people with severe mental illness.
We’re on a mission to deliver radically different care for the 14 million Americans suffering with a severe mental illness (SMI). Amae Health is an integrated, outpatient care provider for patients with SMI, treating their psychiatric and physical conditions through in-person care delivery with wrap-around services. Our approach recognizes the unique needs of our patients, and provides personalized treatment across the physical, mental and social service resources required to holistically improve patients’ lives. We believe that only by treating the whole person can you obtain lasting health outcomes.
We will accept Medicaid in addition to commercial/private insurances and our services are designed to complement the work already being done in the community. Our long-term, integrated services prioritize patient needs ensuring personalized, compassionate and high-quality care. We offer a holistic, one-stop-shop with wrap-around services that include: Psychiatry, Primary Care, Therapy, Peer Support/ Community Health Workers, Health Coaches, and Dieticians in a warm and inviting clinic space.
We're Hiring!
Amae Health is seeking an energetic and resourceful Clinical Outreach and Treatment Placement Specialist to join our Community Engagement Team. This role will be full time, requiring access to a vehicle and a home address in the Raleigh, NC metro areas.
The Opportunity:
We are actively investing in our growth in the Raleigh market and are seeking to hire a dedicated Clinical Outreach and Treatment Placement Specialist to support that expansion. In this role you will build and maintain meaningful relationships with key community stakeholders, advocate for our innovative care model, and champion our mission to provide compassionate, comprehensive mental health services for patients with severe mental illness. You will be deeply embedded in the community, conducting outreach to local and regional partners, including healthcare providers, hospitals, community agencies, correctional facilities, treatment centers, and other referral sources, to promote Amae’s integrated care model and build sustainable relationships.
An ambassador for Amae Health, you’ll navigate a fast-paced environment, switching between tasks such as connecting with patients, coordinating complex care transitions with social workers, engaging hospital systems and providers, visiting emergency rooms, responding to urgent referrals, and tracking detailed information to ensure smooth care transitions. Your success will come from balancing relationship-building with the demands of outreach, coordination, and problem-solving to grow Amae’s presence in the community.
Agile and adaptable, you have the ability to juggle multiple priorities. Strong communication and organization skills, coupled with the ability to manage competing demands, are your hallmarks, as are tenacity, and a passion for our mission. You are comfortable working with a variety of stakeholders, and succeed in settings where you are afforded the autonomy to organize and prioritize your outreach. If you thrive in mission-driven, high-energy environments, and are excited about the opportunity to have your efforts directly contribute to Amae’s impact, we would love to hear from you!
Key Responsibilities:
Community Outreach Essential Functions - 80%
- Actively manage and grow enrollment in targeted regions through systematic outreach, ensuring a steady pipeline of patient referrals.
- Evaluate and track the effectiveness of outreach initiatives, pivoting as necessary to meet growth goals.
- Identify leads for service expansion and develop strategies for assigned areas.
- Coordinate rapid responses to urgent patient situations, collaborating with hospital systems, social workers, and providers to ensure timely care transitions.
- Provide initial case consultations to patients and families through video, phone, or in-person visits, often in high-pressure, time-sensitive environments.
- Establish and maintain relationships with community-based resources (e.g., NAMI), and advocate for Amae Health’s services.
- Work closely with clinical staff to ensure that referred patients are connected with the appropriate care and support.
- Meet or exceed established enrollment targets.
Collaboration, Planning & Documentation Essential Functions - 20%
- Consistently plan, track, and document activities
- Complete documentation in a timely manner
- Assume other duties in support of organizational needs
- Attend weekly meetings with state-based teams, enrollment leads, and others
- Create 6 to 12-month citywide plans in collaboration with clinical staff and leadership
About You:
- 3+ years of client or customer-facing experience (eg. in-person consulting, cold calling, digital outreach, business development, etc.), with defined engagement targets
- Proven track record of building a referral base and relationships, such as business development and/or sales, community outreach, or referral management for a hospital system
- Applicants must reside within the Raleigh, NC metro area
- Current driver’s license, proof of acceptable automobile insurance coverage, and reliable transportation
- Excellent oral and written communication skills, including well-developed public speaking skills
- Thrives in a fast-paced, mission-driven environment
- General computer skills with a working knowledge of the internet and the ability to independently learn and use Google Suite, Slack and CRM software
- Drive to take initiative and work autonomously
- Demonstrates high ethical standards of behavior, with authentic compassion and care for those suffering from complex mental health conditions
- Willingness to work flexible hours, including evenings and weekends as required
- Previous knowledge of, and passion for, mental health and wellness and experience with hospital discharge planning, case management, or behavioral health preferred
- Experience working within or directly with one or more of the large safety net hospitals in the region preferred
- Direct experience interacting with disadvantaged populations
- Experience with digital outreach and advocacy
What we offer:
- Competitive compensation
- The resources and support to make a real, measurable difference in your patients' lives
- A best in class work environment with some of the leading mental health professionals in the field! Our program is led by UCLA professors & VA clinicians who have designed this program with the mission of helping individuals with these complex SMI conditions unlock lasting recovery.
- Unique team based care model designed to encourage true clinical collaboration, in-person with physician grand rounds and daily care team huddles including psychiatrists, Clinic Director, Therapists, Peer Support, Mental Health Coaches etc.
- Medical, Dental & Vision Insurance, Disability and Commuter Benefits, Paid Parental Leave, Paid time off, 401(k)
More About Amae
'Amae', pronounced ‘Ah-mai’, is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company – from the patients we serve to the team we’re building.
We’re a Public Benefit Corporation (PBC) that provides outpatient psychiatric and primary care health services through value-based care arrangements. Our model’s success is predicated upon achieving outcomes for our patients, and ensuring lasting recovery.
Amae Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.
This job is no longer accepting applications
See open jobs at Amae Health.See open jobs similar to "Clinical Outreach & Treatment Placement Specialist" The Health Talent Exchange.