Allara is a telemedicine platform delivering expert, multidisciplinary healthcare for women with hormonal conditions, covered by many insurance plans. Allara’s comprehensive telehealth platform pairs patients with a dedicated care team to provide expert medical guidance, nutrition and lifestyle coaching, and personalized treatment plans that go beyond the basics. As one of the fastest-growing women’s health platforms in the US, Allara provides innovative, high-quality care while addressing long-overlooked gaps in the healthcare system for women with hormonal health needs.

About the Role

We're seeking an experienced and highly motivated Remote Contract Medical Biller to support our fast-paced billing department operations. This role will be instrumental in managing the end-to-end billing cycle, contributing to our high-performing Key Performance Indicators (KPIs), and ensuring excellent patient satisfaction. The ideal candidate is a self-starter who thrives in an independent work environment and can seamlessly integrate into a remote team. Must possess strong critical thinking skills to analyze complex information, troubleshoot issues, and make informed decisions.

Remote (U.S.): Fully remote opportunities are available within the U.S.

What You’ll Do

• Manage the full revenue cycle process from patient registration through claims resolution.
• Accurately submit and track medical claims to various insurance payers.
• Perform accounts receivable (A/R) follow-up, identifying and resolving denied, underpaid, or unpaid claims through critical analysis of claim details and payer policies.
• Communicate effectively and empathetically with patients regarding billing inquiries, benefit explanations, and escalated concerns, often requiring the ability to quickly understand and address complex situations.
• Research and resolve complex billing issues and patient disputes, applying critical thinking to identify root causes and develop effective solutions.
• Collaborate with internal teams (e.g., clinical staff, operations team) to ensure accurate and timely billing information.
• Utilize and maintain accurate data within practice management and electronic health record (EHR) systems.
• Contribute to special projects as assigned to optimize billing processes and improve departmental efficiency, leveraging critical thinking to identify areas for improvement and propose solutions.
• Maintain strict confidentiality of patient information in accordance with HIPAA regulations.
• Stay updated on payer regulations, coding guidelines, and industry best practices relevant to telehealth.

Who You Are

• Minimum of 1 year of proven experience in end-to-end medical billing and revenue cycle management.
• Demonstrated ability to work independently, prioritize tasks, and manage time effectively in a remote setting.
• Exceptional critical thinking and problem-solving skills to analyze complex billing scenarios, identify discrepancies, and formulate effective resolutions.
• Strong analytical and problem-solving skills to address claims issues and patient concerns.
• Excellent verbal and written communication skills, with a professional and compassionate approach to patient interactions.
• Proficiency in using productivity tools such as Google Sheets or Microsoft Excel for data tracking and analysis.
• Experience working effectively within a remote team environment.
• A strong commitment to achieving and exceeding performance metrics (KPIs).

Preferred Qualifications (A Plus):

• Experience with Candid practice management software.
• Experience with Elation Health EHR system.

Technical Requirements:

• Reliable high-speed internet connection.
• Dedicated, private workspace conducive to remote work.
• Proficiency with other tools (e.g., Google Meet, Slack).

What Allara Offers

• 1099 Contractor role, up to 40 hours per week
• Compensation: $20 per hour
• 100% remote within the U.S.
• Flexible hours; available within our operational needs.

At Allara, we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We’re an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.