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Manager, Operations & Customer Success, Remote
Aledade
Operations, Sales & Business Development, Customer Service
Nashville, TN, USA
Posted on Sep 4, 2025
As a Manager of Operations and Customer Success, you'll make a tangible impact on healthcare delivery by helping independent primary care practices thrive in value-based care while improving patient outcomes.
In this dynamic role, you'll work directly with practice partners to optimize success strategies, solve operational challenges, and drive both clinical excellence and financial performance. You're not just managing processes—you're a strategic partner helping practices navigate the evolving healthcare landscape.
We're looking for someone who thrives in a fast-paced environment where you'll analyze performance data, facilitate improvements, and collaborate across teams to remove barriers. Your work directly contributes to better patient care and practice sustainability.
This role is perfect for someone passionate about healthcare transformation who wants to see the direct impact of their strategic thinking and hands-on execution in one of healthcare's most innovative spaces.
Candidates should be comfortable working remotely/work from home anywhere within the US.
Primary Duties:
- Support the development and execution of strategies to enhance field team and practice engagement, adoption, and long-term success in Aledade’s value-based care programs.
- Support customer success teams in building strong relationships with provider organizations, proactively identifying opportunities for improved performance and satisfaction.
- Assist in overseeing and refining operational processes that support customer onboarding, practice transformation, and performance optimization.
- Support operational efficiencies by optimizing workflows, enhancing internal coordination, and streamlining field team and practice support structures.
- Work closely with product, technology, data analytics, customer insight, corporate communications, and clinical teams to ensure customer feedback informs enhancements to Aledade’s solutions and services.
- Identify and implement best practices in customer success, leveraging industry trends and innovative approaches to maximize provider performance in value-based care.
- Develop and implement project management strategy, framework, and organizational structure
- Lead, and mentor a team of project specialists
- Advocate for field teams and primary care practices, ensuring their needs and challenges are addressed through Aledade’s solutions and services.
- Assist the Sr. Director of Operations and Customer Success in executing key projects.
Minimum Qualifications:
- 8+ years of experience in operations, customer success, or provider engagement within healthcare, with a focus on value-based care.
- Understanding of alternative payment models, ACOs, risk-based contracts, and independent primary care practice dynamics.
- Ability to support and contribute to customer success or operational teams in a fast-paced, mission-driven environment.
- Strong analytical and problem-solving skills, with experience leveraging data to drive strategy and performance improvement.
- Excellent communication and interpersonal abilities, with a track record of engaging providers, and internal teams.
Preferred KSA's:
- Experience with healthcare data analytics, and practice transformation strategies is a plus.
- General understanding of the healthcare landscape, value-based care, and population health programs.
Physical Requirements:
- Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional
- walking and lifting may be required.
- Ability to travel 0-10%
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants