The Client Services Lead, Amendments is responsible for the following:

System Implementation

• Expert implementation of configuration changes to 4G Clinical’s PRANCER technology, including:
• Primary responsibility for defining and managing project scope and implementing technical changes within agreed timelines and at the highest quality
• Partner with 4G Clinical Support Leads to manage the client relationship and ensure successful project implementation
• Provide change design consultation assistance to 4G Clinical Support Leads during ‘discovery’ phase, prior to formal project request or start-up
• Partner with 4G Clinical Validation team to complete project validation, ensuring study changes are fully tested, and related risk areas are regression tested
• Partner with 4G Clinical Integration team to ensure that required integration changes are correctly defined, tested and implemented
• Escalate mid-project scope changes to 4G Clinical Accounts team to ensure that associated client costs are appropriately assessed and managed
• Prepare all technical environments for internal and client use, including client UAT and production change implementation
• Ensure that required patient data changes in support of the system changes are defined, scripted and tested

Product Development

• Identify opportunities for product enhancements and collaborate with product development to influence RTSM product feature development, prioritization, and strategy to ensure that the product meets client capability needs, improve the system’s efficiency and user-friendliness

This JOB description should not be deemed all-inclusive. Additional requirements and expectations may be assigned. At all times, employees are expected to adhere to company policies and company SOPs